|
Problem |
Cause |
Solution |
|
Error message reads –“LAS 3 series device not
found” |
- Low
battery power.
- Drivers
are not installed.
|
- Check
Battery Indication Light and replace the batteries
- Plug
in the unit to your USB Port. Go to your Control
Panel
>
System > Click the Hardware Tab > Device Manager.
Find the Item called Ports and double click it.
The SkyTRX Mini Tracker will be listed there. If you do
not see it, then restart your computer with the tracking
key plugged in. If it is listed with a yellow exclamation
mark right click it and select Uninstall, after
which reboot your computer. Then follow the instructions
in the Software Installation Quick Start Guide.
|
| Cannot
Find the USB Plug, Power Switch, or Battery Compartment |
|
- There
is a rectangular protective cap that is snapped in on
the front of the unit. Pull on this cap to expose the
USB Plug
- There
is no power switch on the SkyTRX Mini Tracker. Once you
place batteries in the unit, it will be ON. To turn the
unit off, remove the batteries or within 3 minutes and
the unit will enter sleep mode (Note: the Green LED will
not turn off when in sleep mode).
- You
will see the control panel under the rectangular cap.
The battery compartment is opened by removing the 4 screws
on the bottom of the unit.
|
|
Error message reads – “Memory Empty- No downloadable
data.” |
- Placement
with in the vehicle.
- Low
battery power
|
- Double
check your placement, and move if necessary. The GPS indication
light will flash when there is a good GPS lock.
- Replace
the batteries.
|
| Red
battery indication light or the light turns off right away. |
|
|
|
Gaps within the Data |
- Placement
with in the vehicle.
- GPS
lock on time.
- Low
battery power.
|
- Double
check your placement, and move if necessary. The GPS indication
light will flash when there is a good GPS lock.
- After
elongated stops it may take your device 2-3 minutes to
lock back on to the GPS satellites.
-
Replace the batteries
|
| No
Maps, Google Earth won’t run properly, or erratic data. |
- Windows
98 operating system is being used.
- System
is out of date
- Bad
tracking data.
|
- Contact
support@skytrx.com for the walkthrough on how
to fix this problem.
- Double
check Google Earth system requirements and upgrade if
necessary.
- Reposition
your device in the vehicle, erase the data that you have
off of your unit and gather some new data.
|
| No
Power |
- Low
battery power
- Possible
damage.
|
|
