Trouble Shooting Guide

SkyTRX SCI-3100 Series GPS Trackers

1. Cannot find the power switch or download port.

There is a rectangular protective cap that is snapped in on the front of the unit. Push up on the tab and pull the cap from the unit. You will see the control panel under the rectangular cap.

 

2. Cannot find the battery compartment

On the bottom of the unit there are 4 screws that hold the battery lid in place. Unscrew them to insert or remove batteries from the SkyTRX SCI-3100 Series GPS Trackers. It is recommended you use Lithium AA batteries for longer dependable operation.

 

3. Software fails to find the unit when I click the Find button.

Make sure that the unit is turned on (Green Light is On) when you click the Find button. Make sure your batteries are not too low on power. Turn the unit off and then back on. IMPORTANT: Make sure that the plug that goes into the actual GPS unit is pushed in ALL THE WAY. It may be necessary to TWIST and PUSH the connection at the same time just to make sure it is all the way in. If it is out just slightly, it will not work.

 

4. The software finds the unit but it does not download.

Make sure your batteries are not too low on power. Turn the unit off and then back on again. IMPORTANT: Make sure that the plug that goes into the actual GPS unit is pushed in ALL THE WAY. It may be necessary to TWIST and PUSH the connection at the same time just to make sure it is all the way in. If it is out just slightly, it will not download. Make sure you name the file before you hit the Save button. Restart your computer. Turn the unit off and then back on. Try again.

 

5. The blue bar stops moving in the middle of a download

When the GPS unit has been sitting for more than three minutes without moving, it will go into sleep mode. If you have a download that takes more than a couple of minutes, give the unit a nudge to reset the sleep timer so it doesn't shut off.

 

Problem	Cause	Solution
Error message reads –“3 series device not found”	Low battery power.	Replace the batteries
	Drivers are not installed.	Plug in the unit to your USB Port.  Go to your Control Panel -> System -> Click the Hardware Tab -> Device Manager. Find the Item called Ports and double click it. The USB-Serial device should be listed. If you do not see it, then turn your unit off and restart your computer with the 3100 device plugged in and follow the instructions on Software Installation.
		Contact Support@skytrx.com for further assistance.
Cannot Find the Power Switch, Download Port or Battery Compartment	No Cause	There is a rectangular protective cap that is snapped in on the front of the unit.  Push up on the tab and pull the cap from the unit. You will see the control panel under the rectangular cap.  The battery compartment is opened by removing the 4 screws on the bottom of the unit.
Error message reads – “Memory Empty- No downloadable data.”	Placement with in the vehicle.	Double check your placement, ensure that the unit (INT) or GPS antenna (EXT) is facing upward and that there is no metal about the antenna. Try a test drive with the unit on your dash board.
	Low battery power	Replace the batteries.
	Damaged Antenna plug (EXT’s Only).	Contact Support@skytrx.com for further assistance.
The unit will not wake up from sleep mode or the light turns off right away.	Low battery power.	Replace the batteries
Gaps with in the Data	Placement with in the vehicle.	Double check your placement, ensure that the unit (INT) or GPS antenna (EXT) is facing upward and that there is no metal about the antenna. Try a test drive with the unit on your dash board.
	GPS lock on time.	After elongated stops it may take your device 2-3 minutes to lock back on to the GPS satellites.
	Low battery power.	Replace the batteries
No Maps	Windows 98 operating system is being used.	Contact Support@skytrx.com for the walkthrough on how to fix this problem.
	Bad tracking data.	Erase the data that you have off of your unit and gather some new data.
No Power	Low battery power	Replace the batteries
	Polarity on power source is reversed.	If you are using external power be sure that your wiring isn’t reversed. If you are using batteries make sure that are all properly inserted.
	Possible damage.	Contact Support@skytrx.com for further assistance.