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SkyTRX Trouble Shooting

FINDING THE DEVICE

ALTERNATIVE INSTRUCTIONS

To find your unit, please follow these step by step instructions.

  1. Open the SkyTRX program
  2. Go to the menu bar and select Setup
  3. Now select the option Setup SkyTRX Track Recording Unit
  4. Once your in the setup window, go to the left side and three different options are listed to choose from. SkyTRX Key (Mini Tracker), SkyTRX USB (3100 USB), and SkyTRX Serial (3100 Serial). Select the unit that you have
  5. Plug your unit in to the computer if it isn’t already, now select AutoFind.
  6. This should find your unit and bring up a message saying “Device Found!” ***If this doesn’t work please follow the instructions listed with asterisks***
  7. Once the Device is found, close the small setup window, and go the green icon in the upper left corner.
  8. Select download and you are ready to save and view your information.

***Troubleshooting: ALWAYS MAKE SURE YOU ARE PLUGGING IN TO THE SAME PORT YOU INSTALLED UNDER!

SkyTRX Mini Tracker: If the Mini Tracker MT4100 does not find, make sure that the unit has not fallen asleep. To make sure of this, take the unit out of the port, shake it once, and place it back in. Hit Auto Find again.

3100 USB: If the device does not find, please follow these steps as closely as possible.

  1. Close the Setup window, turn off the unit, and unplug the USB cable from the device.
  2. Turn the unit back on, open the Setup SkyTRX Track Recording Unit window.
  3. **VERY IMPORTANT TO DO THIS CORRECTLY** Now all within about 2 seconds of each other, select Auto Find, and plug the USB cable back into the unit in that order, and make sure the USB is secure.
  4. If the unit continues to not find, try installing on another drive, or call tech support if all troubleshooting options don’t work

3100 Serial: If the device does not find, make sure your connections are secure on both ends of the serial data cord. If it continues to not find, pull the male end that plugs into the unit and pull it out 1/5 of an inch. If this doesn’t work, loosen the data cords connection to the back of the computer by about the same amount by loosening the screws by a half turn each. If all else fails, contact tech support.*******************

Notice

Our tracking devices may not be used to violate the privacy rights of others, or in violation of local, county, state or federal statutes. GPS tracking may be illegal in certain states. In no way will www.skytrx.com, or parent company Spy Chest Inc or its subsidiaries or partners be held responsible for inappropriate use of these products.

IT IS THE SOLE RESPONSIBILITY OF THE BUYER TO CONSULT LEGAL COUNSEL FOR THE INTERPRETATION OF ANY LAWS APPLICABLE TO THE AREA OF INTENDED USE OF THESE PRODUCTS.

 

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