|
Problem |
Cause |
Solution |
|
Error message reads –“LAS 3 series device not found” |
-
Low battery power.
-
Drivers are not installed.
|
-
Check Battery Indication Light and
replace the batteries
-
Plug in the unit to your USB Port.
Go to your Control Panel
>
System > Click the Hardware Tab > Device Manager.
Find the Item called Ports and double click it. The SkyTRX Mini
Tracker will be listed there. If you do not see it, then restart
your computer with the tracking key plugged in. If it is listed
with a yellow exclamation mark right click it and select
Uninstall, after which reboot your computer. Then follow the
instructions in the Software Installation Quick Start Guide.
|
|
Cannot Find the USB Plug, Power Switch,
or Battery Compartment |
|
-
There is a
rectangular protective cap that is snapped in on the front of
the unit. Pull on this cap to expose the USB Plug
-
There is no
power switch on the SkyTRX Mini Tracker. Once you place
batteries in the unit, it will be ON. To turn the unit off,
remove the batteries or within 3 minutes and the unit will enter
sleep mode (Note: the Green LED will not turn off when in sleep
mode).
-
You will see the
control panel under the rectangular cap. The battery
compartment is opened by removing the 4 screws on the bottom of
the unit.
|
|
Error message reads – “Memory Empty- No downloadable data.” |
-
Placement with in the vehicle.
-
Low battery power
|
-
Double check your placement, and
move if necessary. The GPS indication light will flash when
there is a good GPS lock.
-
Replace the batteries.
|
|
Red battery indication light or the
light turns off right away. |
|
|
|
Gaps within the Data |
-
Placement with in the vehicle.
-
GPS lock on time.
-
Low battery power.
|
-
Double check your placement, and
move if necessary. The GPS indication light will flash when
there is a good GPS lock.
-
After elongated stops it may take
your device 2-3 minutes to lock back on to the GPS satellites.
-
Replace the batteries
|
|
No Maps, Google Earth won’t run
properly, or erratic data. |
-
Windows 98 operating system is
being used.
-
System is out of date
-
Bad tracking data.
|
-
Contact
support@skytrx.com for the walkthrough on how to fix
this problem.
-
Double check Google Earth system
requirements and upgrade if necessary.
-
Reposition your device in the
vehicle, erase the data that you have off of your unit and
gather some new data.
|
| No
Power |
-
Low battery power
-
Possible damage.
|
|
